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Leveraging Data and Integrating Channels for a Seamless Customer Journey

How confident are you in your omnichannel offering compared to your competitors? In Q1 of 2022, WBR insights surveyed 100 Heads of eCommerce and similar across the USA, Canada, and Europe. This report explores how organisations are looking to create a seamless shopping experience, enhancing personalisation, and harnessing data in a post-cookie landscape. 


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