Sienne has worked as a strategic business developer, product owner and innovator within mobile, social media and omni-channel retail for over 10 years. She delivered a number of UK high street retail firsts: the first transactional mobile website, the first smart TV application for fashion, the first social and mobile gamified Facebook app for donating clothes and the first mobile taste test to help customers find and buy the right wine.
At B&Q, Mike Durbridge is accountable for defining the customer led operating strategy of the business, covering digital channels, retail and contact centre technology. His customer-mission focused strategy is not just about increasing conversion on mobile and tablet. It is also about enabling mobile elements to compliment the physical environment to aid footfall, conversion, and AOV. He will be reflecting on his current efforts to attribute sales across all B&Q channels.
Ozgur Dogan is the Chief Marketing Officer of Hepsiburada, which is the leading e-commerce company in Turkey. As the Chief Marketing Officer, Ozgur is responsible for increasing customer value, improving marketing ROI and maximizing effectiveness of all digital and offline channels at Hepsiburada. Prior to joining Hepsiburada, Ozgur held General Manager positions at Merkle,which is largest privately-held customer relationship marketing agency and the fastest-growing agency of any discipline in the U.S for 2013. At the event, he will be talking about the winning e-commerce growth strategies in the Turkish market.
Stuart is a senior eCommerce professional, he has a wide range of experience in all aspects of eCommerce, from design, to content production;from managing high availability infrastructure to user experience testing. He also has experience in managing teams to deliver the above, as well as other areas such as development testing and PCI compliance, and works within the fashion industry.
Stuart has particular interests in page performance, conversion rate optimisation,usability, responsive web design, customer experience and order fulfillment.
His goal is simple: He wants to be responsible for the best-in-industry eCommerce website that does everything right, every last detail.
Marcus is a professional technology leader with over 20 years experience of working in the Information Technology, specializing in Digital Transformations and Electronic Commerce.
Marcus recently worked in Silicon Valley for Apple, where he led eCommerce solutions delivery for their worldwide on-line business, and also drove the adoption of Agile software delivery. He returned to the UK at the beginning of 2016 to join Marks and Spencer,where he is the director responsible for driving the company’s digital transformation. Marcus East is an expert in Agile transformations, with real experience of driving the adoption of Agile in major organisations like Comic Relief and Apple.
Having lived and worked in the UK, Asia and America, he has a truly international perspective on the challenges facing organisations and societies today, and how technology affects them - he has strong views on managing technology talent and how large corporations should react to the challenges and opportunities that the advent of the digital age brings.
Kubby is a Canadian-born entrepreneur/marketer based in Copenhagen, Denmark. He is the CEO and Founder of Kubb&Co. a digital agency focused on the convergence of social media, marketing and technology. He has been featured in many publications including Business Insider, The Guardian, Entrepreneur and The Huffington Post. He is a renowned speaker on digital media, marketing and entrepreneurship. In 2016, he was named the #1 business guru on Snapchat by Forbes and was named #15 in the Top 50 marketers to follow on Snapchat by Mashable.
Dominic moved into technology sales after a short stint in the British Army. Having been born and raised outside the UK, he understood the cultural challenges of selling in different countries and went on to build a successful career in international technology sales, marketing and business development over a 24 year period.Working for companies such as CA, Amdocs and LogMeIn, Dominic has helped to deliver growth across numerous markets in direct and indirect sales organisations. As a founder of Livedrive, he built the sales and marketing strategy that helped the business grow into one of the UK's leading cloud storage providers prior to its sale in 2014. As Chief Revenue Officer at iAdvize, Dominic is working with the senior management team to define and execute the international expansion strategy in one of the most exciting technology companies around today.
Ahead of UX at Shop Direct, Sam is responsible for delivering the most engaging and innovative shopping experience to millions of customers across all devices. He and his team ensure that the key objectives of the business are met by continually optimising customer journeys to drive improved customer satisfaction and business performance.
Shop Direct is the UK’s second largest pure play online retailer, with annuals ales of more than £1.8 billion. Their digital department store brands include Very.co.uk, which is now a £850 million brand, and receive over a million website visits every day.
Shop Direct exist to make good things easily accessible to more people. With their department store range, market-leading eCommerce and technology capabilities and unique financial services offer, they're well placed to deliver on that promise.
They sell more than 1,100 famous brands, including big name labels and our own exclusive brands, and deliver 48 million products to our four million customers every year. Their click and collect service, Collect+, delivers to more than 5,500 stores across the country, increasing ease and convenience for customers.
Phillippa Green is the Multichannel Development Manager at GO Outdoors the market leading and fastest growing Outdoor equipment and clothing retailer with over 10 years experience in eCommerce. GO Outdoors successfully relaunched their mobile site in 2015 which not only improved the customer journey but improved the commercial performance of the mobile site, seeing conversion increases sustained from the first month.
Kasper is responsible for the front end innovation and next generation of digital products and service experiences at the ECCO Innovation Lab. He is an integral part of the founding team of the Innovation Lab, which is an experimental and early stage development lab for ECCO's Shoes. Kasper is responsible for providing strategic recommendations and digital concepts to the corporate management board of ECCO Shoes.
As Travelex’s Head of Mobile, Adam Warburton is leading the creation of high-value, customer-centric mobile products for their growing user base; both online and offline. He collaborates with world-class product managers, designers, engineers and testers throughout his hands on role.Previously, as ASDA’s Mobile Innovation Manager, Adam was responsible for new mCommerce propositions that enriched the in-store experience for their customers with his key successes including: launching the ASDA iPad App, Android Tablet App and a UK trail of iBeacon technology.
Mario Viviani is the Technology Evangelist at Amazon Appstore UK. He started mobile development in 2010, focusing on the Android platform. In 2011 he founded the mobile-focused startup Mariux Apps, developing both consumer-oriented and third-party apps, where he published more than 90 apps and reached more than 12 million total downloads. In 2013 he was awarded by Google of the Google Developer Expert title for Android, and has spoken at worldwide events including Droidcon, Android Developer Days, TEDx and Google I/O. Mario has also been an active part of the startup community. In 2015 he joined Amazon, whereas Technology Evangelist he engages with the developer community and companies,presents Amazon newest technologies and ensures mobile app developers are up-to-date on Amazon devices and services.
Maciej Matyjas currently leads mobile development at Hotels.com, an Expedia company. He has over a decade of experience building mobile apps and services on everything from the original Palm Pilot to the latest and greatest devices.
Mia is a UX-designer / Business developer working with digital concept development on everything from mobile payment to rethinking the Coop loyalty scheme.
As many retailers, Coop wants to improve the in-store experience using digital tools. For this reason, the most important frame for working with digital in Coop, is understanding the interaction between off- and online and working with the full customer experience from physical spaces to mobile devices
Since the launch of the new and improved thetrainline.com app, David Slocombe has been focused on optimising the app experience to add real value to customers. His mission is to provide smarter journeys to Trainline's customers, from planning to booking to travel, they care deeply about solving their customers travel problems through their world class technology and customer experience. Prior to this Dave was the first Head of Mobile at lastminute.com building their mobile app and web teams and is a veteran of several failed startups
Interestingly, in addition to his leading role at thetrainline.com, David is the Founder of Heads Up London - the UK's largest wearable technology forum, that attracts more that 100 monthly attendees. He is a true mobile titan and will be sharing his wealth of insights.
Andrew leads thee-commerce & digital marketing team at Andertons Music - the UK's most-respected brand in musical instrument retail. With a reach of over half a million YouTube subscribers, the Andertons brand is loved by musicians worldwide. The 12-strong digital team cover everything from expert content writing and video production, to PPC and e-commerce platform technology.
Andrew has been involved in digital commerce for over 12 years and has a unique insight into the development of digital retail, changing consumer trends and the challenges that incorporating a digital offering into a more traditional retail or commercial proposition presents.
Projects have included developing cross border B2B and B2C channels; helping brands get a better understanding of their customers and advising boards on investing and developing digital operations & propositions.
Simon is a Chartered Business and Consumer Psychologist and partner with the award winning psychological insight and behaviour change consultancy, Innovation bubble. Simon is an author and regularly presents at international conferences on the psychology of behavior in relation to consumer experience. He has acted as an advisor to the UK and US governments.He regularly appears on the TV and radio and in the press discussing consumer psychology and behavioural intervention.
Maria Bobrowska has led numerous mobile initiatives related to improving in destination experience across TUI Group portfolio of hotels. She is also responsible for scope definition and roll out of specific apps for the Group. Her main objective is to ensure the adequate mobile proposition is in place across Group Portfolio to ease, satisfy and anticipate customers’ needs. At the same time she is an advocate of mobile change across the business.
After successfully landing On the Beach’s first mobile app to the app store in September 2014, as the business owner for all customer facing web developments, Chris Dalrymple is now in the process of personalising the cross-device user experience, including allowing customers to save holidays as they research. He will share exclusive insights from this project as well as reflective learning from his 10 years of specific experience driving growth in eCommerce.
Mike Molinet is COO and co-founder of Branch, the leading mobile linking company that seamlessly connects brands with their app users across all channels.
Mike founded Branch in 2014 with three other co-founders while attending the Stanford Graduate School of Business (GSB). Branch was born from the challenges the co-founders faced as they struggled to maintain the growth of the previous venture, Kindred Prints, a mobile photo-printing app. The founding team built the first deep linking SDK to connect their app with end users more easily. Branch has since evolved into a robust mobile linking platform with cross-channel solutions for businesses of all sizes to drive app installs and user engagement.
Prior to Branch, Mike spent 5 years in product development for 3M, where he launched over a dozen products and acquired 10 patents. He holds a BS in Mechanical Engineering from Bucknell and an MBA from Stanford University. Outside work, Mike spent 8 years as a volunteer firefighter/EMT and is an avid woodworker.
Emily Buckman is a global strategic consultant at Urban Airship, responsible for working with clients to develop digital marketing strategies to address their business objectives.
An evangelist for omni-channel customer experience, Emily has held senior roles at Samsung in customer engagement, most recently as UK Head of CRM and Data, driving consumer retention through digital platforms such as Email and the myGalaxy app. Emily also held marketing leadership roles at Telefonica Digital, BSkyB (growing SkyGo’s user base) and has worked with major UK retail brands including Nandos, O2 Arena, The Body Shop and River Island to leverage mobile data for targeted engagement.
Emily holds a B.A. Honours in European Marketing and Languages from Roehampton University and received a CAM Diploma in Marketing Communications/Advanced Online Marketing from the Chartered Institute of Marketing.
John Gessau is Director of Product Management at ACI Worldwide, with specific responsibility for Mobile Payments. John’s focus is on enabling ACI’s merchant customers to accept and integrate mobile payments into their in-store, mobile app and browser channels. Prior to this John was responsible for ACI’s Mobile Banking solutions for retail and commercial banking.
Duncan has over 10 years experience within software start-ups. One of the initial team at Maxymiser (now part of Oracle Group) Duncan has worked closely with some of the world’s leading ecommerce teams, helping them solve their digital challenges. Duncan currently leads UK operations at ContentSquare, a user experience analytics and optimization platform that helps businesses understand how and why users are interacting with their app, mobile and website. Duncan is equally comfortable discussing UX analytics as he is discussing the fortunes of his beloved (and much maligned) Wolverhampton FC.